{"id":326,"date":"2023-04-28T18:58:38","date_gmt":"2023-04-28T18:58:38","guid":{"rendered":"https:\/\/newsletter.cislatam.com\/?p=326"},"modified":"2023-10-17T17:48:07","modified_gmt":"2023-10-17T17:48:07","slug":"capacitacion-equipo-csc","status":"publish","type":"post","link":"https:\/\/newsletter.cislatam.com\/?p=326","title":{"rendered":"Capacitaci\u00f3n Equipo CSC"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.20.0&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;0px||||false|false&#8221; custom_padding=&#8221;0px||||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.20.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.20.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_post_title author=&#8221;off&#8221; date=&#8221;off&#8221; comments=&#8221;off&#8221; featured_image=&#8221;off&#8221; _builder_version=&#8221;4.20.0&#8243; _module_preset=&#8221;default&#8221; title_font=&#8221;Archivo||||||||&#8221; title_text_color=&#8221;#7a7a7a&#8221; background_color=&#8221;RGBA(255,255,255,0)&#8221; custom_margin=&#8221;0px||||false|false&#8221; custom_padding=&#8221;0px||||false|false&#8221; border_width_bottom=&#8221;3px&#8221; border_color_bottom=&#8221;#ffe500&#8243; global_colors_info=&#8221;{}&#8221;][\/et_pb_post_title][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.20.0&#8243; _module_preset=&#8221;default&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; custom_margin=&#8221;0px||||false|false&#8221; custom_padding=&#8221;0px||||false|false&#8221; sticky_enabled=&#8221;0&#8243;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.20.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.20.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Desde el <strong>Contact Center<\/strong> estamos comprometidos a brindar una atenci\u00f3n excelente a nuestros clientes, por lo que nos hemos puesto como objetivo seguir mejorando en nuestro nivel de atenci\u00f3n con todos los servicios que CIS ofrece. Por lo que, en el mes de marzo y abril se agendaron capacitaciones con los supervisores de PDV.<\/p>\n<p>\u00a0Hemos organizado junto a los distintos Supervisores reuniones en distintos d\u00edas para que estos puedan brindarnos una capacitaci\u00f3n de DHL.<\/p>\n<p>Estas capacitaciones son primordiales para comprender mejor c\u00f3mo funciona el servicio en los distintos pa\u00edses donde CIS opera. \u00a0Conocer la operatividad de cada uno de los Pa\u00edses nos permite asesorar a los Clientes y aportar para la generaci\u00f3n de venta en nuestros PDV.<\/p>\n<p>\u00a0<strong style=\"font-size: 14px;\">Capacitaci\u00f3n Protecci\u00f3n de env\u00edos<\/strong><\/p>\n<ul>\n<li><strong>Capacitaci\u00f3n Expertos en Exportaciones <\/strong><\/li>\n<li><strong>Envios volumen + 50 KG<\/strong><\/li>\n<li><strong>Cotizaciones \u2013 Seguimiento \u2013 Asesoramiento <\/strong><\/li>\n<\/ul>\n<p>\u00a0<strong>Reuni\u00f3n presencial<\/strong>\u00a0<\/p>\n<p>En Paraguay pudimos organizar una capacitaci\u00f3n presencial con la supervisora Celia Urunaga, hemos divido el Call Center en 2 grupos para no afectar la operativa.<\/p>\n<p><strong>Reuni\u00f3n virtual<\/strong><\/p>\n<p>\u00a0En el caso de CHILE, BOLIVIA y ECUADOR hemos participado en las capacitaciones por reuniones via Teams. As\u00ed como en la capacitaci\u00f3n presencial, hemos divido el Call Center en dos grupos para poder asistir a las capacitaciones y no afectar a la operativa.<\/p>\n<p>En estas Capacitaciones nos han ayudado Ver\u00f3nica Armas en Ecuador, Rosita Suarez en Chile y Vania Fern\u00e1ndez y Norma Ram\u00edrez en Bolivia.\u00a0<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.20.0&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;0px||||false|false&#8221; custom_padding=&#8221;0px||||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.20.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_image src=&#8221;\/wp-content\/uploads\/2023\/04\/Paraguay.png&#8221; title_text=&#8221;Paraguay&#8221; align=&#8221;center&#8221; _builder_version=&#8221;4.20.0&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;0px||||false|false&#8221; custom_padding=&#8221;0px||||false|false&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.20.0&#8243; _module_preset=&#8221;default&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243; disabled_on=&#8221;on|on|on&#8221; disabled=&#8221;on&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.20.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_gallery gallery_ids=&#8221;37,38&#8243; posts_number=&#8221;2&#8243; show_title_and_caption=&#8221;off&#8221; zoom_icon_color=&#8221;#fff400&#8243; hover_icon=&#8221;&#xe050;||divi||400&#8243; _builder_version=&#8221;4.20.0&#8243; _module_preset=&#8221;default&#8221; border_radii_image=&#8221;on|4px|4px|4px|4px&#8221; box_shadow_style_image=&#8221;preset3&#8243; box_shadow_vertical_image=&#8221;6px&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_gallery][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Desde el Contact Center estamos comprometidos a brindar una atenci\u00f3n excelente a nuestros clientes, por lo que nos hemos puesto como objetivo seguir mejorando en nuestro nivel de atenci\u00f3n con todos los servicios que CIS ofrece. Por lo que, en el mes de marzo y abril se agendaron capacitaciones con los supervisores de PDV. \u00a0Hemos [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":331,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":""},"categories":[9],"tags":[],"_links":{"self":[{"href":"https:\/\/newsletter.cislatam.com\/index.php?rest_route=\/wp\/v2\/posts\/326"}],"collection":[{"href":"https:\/\/newsletter.cislatam.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/newsletter.cislatam.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/newsletter.cislatam.com\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/newsletter.cislatam.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=326"}],"version-history":[{"count":4,"href":"https:\/\/newsletter.cislatam.com\/index.php?rest_route=\/wp\/v2\/posts\/326\/revisions"}],"predecessor-version":[{"id":334,"href":"https:\/\/newsletter.cislatam.com\/index.php?rest_route=\/wp\/v2\/posts\/326\/revisions\/334"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/newsletter.cislatam.com\/index.php?rest_route=\/wp\/v2\/media\/331"}],"wp:attachment":[{"href":"https:\/\/newsletter.cislatam.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=326"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/newsletter.cislatam.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=326"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/newsletter.cislatam.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=326"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}